At Spring World, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward returns and refunds process. Please review the details below:
1. Return Eligibility
We accept returns under the following conditions:
- The item is in its original condition, unworn, unwashed, and with all tags attached.
- The return request is made within [insert number of days, e.g., 30 days] of receiving your order.
- The item is not on our final sale list or excluded from returns (e.g., intimate wear, swimwear, or customized items).
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] to request a return authorization.
- Provide your order number and details of the item you wish to return.
- Once approved, you will receive instructions on how to send the item back to us.
- Please package the item securely and ship it back to the address provided.
- You are responsible for the return shipping costs unless the item is defective or incorrect.
3. Refund Process
Once your return is received and inspected, we will process your refund within [insert number of days, e.g., 7-10 business days]. Refunds will be issued to the original payment method used during purchase. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
4. Exchanges
If you would like to exchange an item for a different size or color, we recommend placing a new order for the desired item. You can return the original item following our returns process.
5. Defective or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us immediately at [email protected]. We will arrange for a return, replacement, or full refund at no additional cost to you.
6. Non-Refundable Items
Certain items are non-refundable, including:
- Final sale or clearance items.
- Intimate apparel, swimwear, or customized products.
7. Processing Time
Please allow up to [insert number of days, e.g., 14 days] for us to process your return once we receive the item.
8. Contact Us
If you have any questions or concerns regarding our Returns & Refunds policy, don’t hesitate to reach out to us:
📧 Email: [email protected]
Thank you for shopping with Spring World!